Privacy Policy

Last updated: March 30, 2026

Our Commitment to Privacy

Synogen Labs is built on a privacy-first foundation. We accept cryptocurrency payments, collect only the data necessary to fulfill your order, and never sell your personal information to third parties. We believe your health research is your business — not ours to monetize.

Information We Collect

We collect only what's needed to process and deliver your order:

  • Full name
  • Email address
  • Shipping address
  • Order history and transaction references

We do not collect payment card details. All payments are processed through cryptocurrency via NOWPayments, and we never have access to your wallet addresses or financial information beyond what is necessary to confirm a transaction.

How We Use Your Data

  • Fulfill and ship your orders
  • Send order confirmations and shipping updates
  • Respond to support inquiries
  • Prevent fraud and unauthorized transactions

Third-Party Services

We use a limited number of third-party services to operate:

  • NOWPayments — cryptocurrency payment processing
  • USPS — order fulfillment and shipping

These services receive only the minimum data required to perform their function. We do not share your data with advertisers, data brokers, or analytics platforms.

Cookies & Tracking

We use minimal cookies strictly for site functionality — maintaining your cart session and currency preference. We do not use third-party tracking cookies, retargeting pixels, or analytics services that profile your browsing behavior.

Data Retention

Order records are retained for 12 months to support customer service and potential disputes. After this period, personally identifiable information is deleted. You may request early deletion of your data at any time by contacting us.

Your Rights

You have the right to:

  • Request a copy of all personal data we hold
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent for communications at any time

Contact

For any privacy-related questions or data requests, contact us at synogenlabs@proton.me.