Refund & Shipping Policy

Refund Policy

All payments are processed in cryptocurrency, which are final and non-refundable by nature. Once a transaction is confirmed on the blockchain, it cannot be reversed. Please double-check your order before completing payment.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at synogenlabs@proton.me with:

• Your order reference or transaction ID
• Clear photos of the damaged/incorrect product
• A brief description of the issue

We will review your claim and, if approved, send a replacement at no additional cost. Replacements are handled on a case-by-case basis at our discretion.

Lost Packages

If your package has not arrived within the expected delivery window, contact us and we will work with the carrier to locate your shipment. If a package is confirmed lost by USPS, we will send a replacement.

Shipping

All orders are processed and shipped within 5–10 business days via USPS Priority Mail. Domestic orders typically arrive within 7–14 business days from order placement. Free shipping on orders over $150 USD.

International orders are shipped via USPS Priority Mail International and may take longer depending on destination. International orders may be subject to additional shipping fees regardless of order total.

You will receive a shipping confirmation email with tracking information once your order has been dispatched.

International Orders & Customs

International customers are responsible for all customs duties, import taxes, and fees imposed by their country. Synogen Labs is not responsible for packages seized, held, or destroyed by customs authorities. We do not offer refunds or replacements for orders confiscated during customs processing.

Contact

For any shipping or refund inquiries, reach out to synogenlabs@proton.me. We aim to respond within 24 hours.